Customer Service Team

+1 800-289-6996

Customer Service Team




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Quantum Design North America – Customer Service Team

Expert Technical Support for Existing Quantum Design Customers

Quantum Design Customer Service Team

Quantum Design's Customer Service Team is dedicated to supporting customers' needs with their instruments, whether these instruments are manufactured by Quantum Design or one of our distributed partners. Primary support includes help with instrument troubleshooting, routine maintenance, repairs and replacement parts. In addition, our Customer Service Team assists with all new equipment installations and offers initial training on instruments installed.

Whether you are inquiring about a new system or one that has been running for 25+ years, Quantum Design's expertly trained Customer Service Team is here to help your instrument run efficiently and reliably for many years to come. We are available by phone or email, and can often remotely log in to your system when needed to help you solve many issues. The Customer Service Team can also be contacted directly using the form below for further assistance.

Answers to many of the most common inquiries have already been described in formal Service Notes, which can be browsed on this page by platform or measurement option. A large selection of additional support information is also available in Pharos, Quantum Design's Digital Online Library.

Service Notes


General System

Tests and Procedures for Electronics Cabinet

Tests and Procedures for Probe

Tests and Procedures for Options


Tests and Procedures for Options

Customer Service Requests

Our Customer Service Team can be reached from the United States or Canada at 1-800-289-6996 or

For international service, please contact your local representative.

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